Terms & Conditions

Last updated: 25 May 2026

These Terms constitute a legally binding agreement between you ("Patient" / "User") and HEAL Ayurveda Wellness ("Clinic", "we", "us"), registered and operating at Kharghar, Navi Mumbai, Maharashtra, India.

1. Services Offered

HEAL Ayurveda Wellness provides the following clinical and digital health services:

• OPD Consultation: In-person Ayurvedic consultations with Dr. Ravi Apte (MD Ayurveda), at our Kharghar clinic.
• Teleconsultation: Video-based consultations conducted via Jitsi Meet — no application download required.
• Panchakarma Referral: Assessment and referral for classical Panchakarma procedures conducted by qualified therapists.
• Ayurvedic EMR: Secure digital maintenance of your Electronic Medical Record through our HMS portal.

2. Patient Eligibility

• Patients must be 18 years of age or older. Minors must be accompanied by a parent or legal guardian who accepts these Terms on their behalf.
• All patients must provide accurate and complete health information. Providing false information may compromise your care and releases HEAL from liability for adverse outcomes arising from such inaccuracies.
• Patients must disclose all existing medications — including allopathic, homeopathic, over-the-counter supplements, and herbal preparations — before or at the time of consultation.

3. Appointments & Consultations

• Appointment confirmation will be sent via WhatsApp and/or email upon successful booking.
• For teleconsultation, the patient must join the Jitsi Meet session on time using the link provided.
• Late arrival of more than 15 minutes after the scheduled appointment time may result in forfeiture of the slot without refund eligibility under the standard policy.
• The doctor reserves the right to reschedule any appointment in the event of a clinical emergency. In such cases, a full refund or free rescheduling option will be offered at the patient's choice.

4. Payment Terms

• All consultation fees and charges are displayed to the patient before payment is processed. No hidden charges apply.
• Online payments are processed securely through Razorpay. By proceeding with online payment, you also agree to Razorpay's Terms of Service.
• Cash payments are accepted at the clinic premises at the time of the appointment.
• Receipts / invoices are issued for all payments.

For cancellations and refunds, please refer to our Refund & Cancellation Policy.

5. Medical Terms & Clinical Disclaimer

• All Ayurvedic consultations are conducted under the framework of classical Ayurveda as defined by the Central Council of Indian Medicine (CCIM) curriculum.
• Ayurvedic consultation does not replace the opinion of a qualified MBBS physician, surgeon, or specialist where such expertise is clinically required.
• Patients with conditions requiring imaging, surgery, or intensive care will be referred appropriately to modern medicine specialists.

6. Intellectual Property

• All content on this website and HMS portal — including clinical protocols, formulations, wellness guides, visual design, and software — is the exclusive intellectual property of HEAL Ayurveda Wellness.
• Unauthorised reproduction, copying, distribution, or commercial use of any content without written permission is strictly prohibited and may attract legal action under the Copyright Act, 1957 and the Information Technology Act, 2000.

7. Limitation of Liability

To the maximum extent permitted by applicable Indian law, HEAL Ayurveda Wellness shall not be liable for:

• Delays, failures, or errors arising from technical failures in the HMS portal, internet connectivity, or third-party platforms.
• Individual treatment outcomes, which may vary based on patient Prakriti, lifestyle, compliance, and duration of illness.
• Service disruptions caused by third-party service providers, including Razorpay (payment gateway) and Jitsi Meet (video platform), which have their own terms and conditions.
• Any loss or damage arising from the patient's failure to disclose complete medical history.

8. Modifications to Terms

We reserve the right to amend these Terms at any time. Revised Terms will be posted on this page with an updated "Last updated" date. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms. Material changes will be communicated via SMS or WhatsApp.

9. Governing Law & Jurisdiction

10. Contact Us